How are ratings calculated?

A TruRating score is the average of the five core metric questions that a business asks on rotation.

When you view a business's TruRating profile, the score that you see for each 'metric' (Experience, Service, Value, Product & Recommend) will be the average of all ratings received for that question.

The overall TruRating score for a business is the total average of their five core question scores.

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