TruSegment Over Time (Dashboard 1.0)

Your rating scores are split into three different TruSegments

Customers who rate between 0 to 5 are classed as Disappointed

                     ratings between 6 to 7 are classed as Indifferent          

                     ratings between 8 to 9 are classed as Fans             

From the pick-lists available, you can select to view individual metric scores or your overall TruRating score. You can also choose which time periods you want to view those rating scores across.

In the example below, we have selected to look at the service scores on an hourly basis across a day.

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