What is a TruNPS score?

Your TruNPS score is calculated purely from your core  'Recommend' question and is the difference in your proportions of fans (who rate 8 or 9) and disappointed customers (who rate 5 or less). 

Scores can range from -100% to +100%. 

It is similar to NPS®.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.