The Heatmap chart is accessed via the blue 'View Heatmap' button on any of the Trends pages.
The Heatmap chart is where you can view your rating scores per time of day.
There is both a Day-part (the day split into four six-hour parts ) and an hourly view.
The Heatmap is very popular with our merchants as it helps you break down your scores to any individual core or custom question so you can start to spot trends across different times of the day or the week.
Our Heatmap is primarily in red, amber and green colours but is also available in a colorblind option accessed by the blue icon at the top right of the panel.
You can also click the 'show scores' option to view your average score for each time period shown as well as the colour code for low/ medium/ high scores.
When 'low ratings' are displayed, it means that there were less than 30 ratings collected for that hour or time of day so you may want to expand your search from an hourly view to a day part or expand the time period to a wider date range via the date filter.
When 'insufficient data' is displayed, it means that the store/s collected less than 2 ratings for that period of time so again, you may want to expand your search time period.
As with all of our charts, you can click on the 'i' information icon at the top of the Heatmap chart for a reminder of how it works
Below are examples of some Heatmap charts.