The Day & Time Heatmap provides a visual representation of how your customers' experience changes throughout the day and across each week.
You can start to see how your performance varies at different times of the day or different days each week and begin to look at reasons why.
There is a scale at the bottom left of the chart to show us the lowest to highest ratings scores received.
In the example below, we have chosen to look at service scores across mornings, afternoons and evenings.
We can see that, in general, there are higher scores being received midweek than at the weekends. With that information, we could look at the differences in staff, processes or other factors to understand why the service perception differs across those times.
Please see below for a quick video tutorial on the Heatmap