Quick guides on all of your Overview dashboard charts

The Performance Over Time chart
In your Overview Dashboard menu, the Performance Over Time chart allows you to see the variation of customers perceptions and how they score against your R...
Tue, 19 Mar, 2019 at 3:51 PM
TruSegment Over Time
Your rating scores are split into three different TruSegments Customers who rate between 0 to 5 are classed as Disappointed                      ratings b...
Tue, 19 Mar, 2019 at 5:34 PM
TruMetric Time Comparisons
The TruMetric Time Comparisons chart allows you to track your performance over periods of time at a glance so that you can see how your scores, average ...
Tue, 19 Mar, 2019 at 4:31 PM
Key Stats
This chart shows you the overall volumes  of questions asked and answered plus thepercentage of your customers who have chosen to answer a rating question...
Tue, 19 Mar, 2019 at 4:34 PM
Day & Time Heatmap
The Day & Time Heatmap provides a visual representation of how your customers' experience changes throughout the day and across each week.   Yo...
Tue, 19 Mar, 2019 at 5:11 PM
Ratings by Numbers
Ratings by Numbers breaks down the number of ratings you have received at each score between 0 and 9 across each of your 5 metrics. By clicking on the pi...
Tue, 19 Mar, 2019 at 5:15 PM
TruMetrics by Numbers
TruMetrics by Numbers allows you to see your overall Rating Quantity (the number of ratings you have received for each 5 metric questions.
Tue, 19 Mar, 2019 at 5:17 PM
Your Outlets (for businesses with more than one outlet)
The Your Outlets table enables you to compare the performance of some or all of the outlets in your organisation across a variety of measures. Click on...
Tue, 19 Mar, 2019 at 5:28 PM
Peer Rankings
As TruRating grows, you will be able to benchmark your performance against anonymous competitor groups.  This means you'll be able to see how your bu...
Tue, 19 Mar, 2019 at 5:30 PM
All Measures chart
The All Measures chart  is a snapshot of your overall ratings performance across three different time periods: the past 7 days, the past 28 days & the ...
Tue, 19 Mar, 2019 at 5:32 PM

Quick guides on all of your Overview dashboard charts

The Performance Over Time chart
In your Overview Dashboard menu, the Performance Over Time chart allows you to see the variation of customers perceptions and how they score against your R...
TruSegment Over Time
Your rating scores are split into three different TruSegments Customers who rate between 0 to 5 are classed as Disappointed                      ratings b...
TruMetric Time Comparisons
The TruMetric Time Comparisons chart allows you to track your performance over periods of time at a glance so that you can see how your scores, average ...
Key Stats
This chart shows you the overall volumes  of questions asked and answered plus thepercentage of your customers who have chosen to answer a rating question...
Day & Time Heatmap
The Day & Time Heatmap provides a visual representation of how your customers' experience changes throughout the day and across each week.   Yo...
Ratings by Numbers
Ratings by Numbers breaks down the number of ratings you have received at each score between 0 and 9 across each of your 5 metrics. By clicking on the pi...
TruMetrics by Numbers
TruMetrics by Numbers allows you to see your overall Rating Quantity (the number of ratings you have received for each 5 metric questions.
Your Outlets (for businesses with more than one outlet)
The Your Outlets table enables you to compare the performance of some or all of the outlets in your organisation across a variety of measures. Click on...
Peer Rankings
As TruRating grows, you will be able to benchmark your performance against anonymous competitor groups.  This means you'll be able to see how your bu...
All Measures chart
The All Measures chart  is a snapshot of your overall ratings performance across three different time periods: the past 7 days, the past 28 days & the ...