Trends charts for Core Questions

From your main Dashboard view, you can use the blue arrow icon to click through to view the Trends page for any of your 5 core metrics or your overall TruRating score

These Trends charts allows you to see the business performance over time indicating the best and worst times of the week. If you'd like to see a deeper view on specific times of the week, you can do that via the blue 'View Heatmap' button and you can learn more about the Heatmap here.

Below are some examples of Trends charts.

The store comparison summary panel shows you the top 3 performing outlets and the bottom 3. If there are less than 6 stores to view, they will just be displayed in descending order.

To view scores for all stores, you can click on the blue 'View List'  button and this will take you to the Store Comparison list page. You can learn more about Store Comparison here.

The Average Customer Spend panel gives you the average amount that your customers are spending with you and is broken down into fans (rated 8 to 9), indifferent (rated 6 to 7) and disappointed (rated 0 to 5).

The response panel gives a breakdown of the responses to that question.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.