Trends charts for Custom Questions

If the custom questions you are using are 'Scale' questions (that is when the customer rates using the scale 0 - 9), the Trends charts will be the same as your core questions and you can read about those charts here.

If you have chosen to use custom questions that are 'Binary' (one of two answers e.g. yes or no) or 'Multiple Choice' (more than one choice of a worded answer), you will still see the same initial Trends charts but you will also see a toggle at the top of the page to help you navigate through the answers.

When you select one answer, you will see the data for that answer highlighted in the other panels which makes it easier for you to focus on the results.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.