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  • About TruRating
  • Your Dashboard
  • Your TruHub
  • Customer Testimonials
  • TruRating Digital
  • TruRating Questions in your Business
  • Profile Pages
  • Creating TruRating Awareness & Training Materials
  • Your Dashboard

    Introducing You to Your Dashboard

    • How do I access my TruRating scores?
    • Will my ratings show on my dashboard instantly?
    • A first look at your TruRating Dashboard
    • Taking a tour of Dashboard

    Key Dashboard features

    • Using the date filters
    • Choosing which Stores/ Outlets on Your Dashboard View
    • Selecting Your Own Group of Outlets for Dashboard View
    • Printing the Dashboard to PDF
    • Using the Custom Date Filter on Mobile

    Your Dashboard charts

    • Trends charts for Core Metric Questions
    • Trends charts for Custom Questions
    • Store Comparison page
    • Comparing results for various types of stores within your business
    • Heatmap chart

    Your Weekly Ratings Reports

    • What information do I receive in my weekly ratings report?
    • How much does the weekly ratings report cost?
    • I didn't receive my weekly ratings report this week

    TruPromoter score

    • What is a TruPromoter score?
    • How is TruPromoter calculated?
    • Viewing your TruPromoter score

    Dashboard Video Tutorials

    • Taking a tour of your dashboard
    • Introducing your TruRating Dashboard
    • How to use TruRating to make improvements in your business
    • How does improving my score impact revenue?

    Your TruRating Questions in your business

    Setting up your TruRating Questions

    • What questions will my customers be asked?
    • Will every customer get asked a TruRating question?
    • If I have multiple stores or venues, can I have different questions?

    TruRating Custom Questions

    • Can I create my own questions?

    TruRating Digital

    Everything you need to know about TruRating Digital

    • What is TruRating Digital?
    • TruRating Digital - How do I add this to my website?

    Viewing TruRating Digital Ratings on Your Dashboard

    • TruRating Digital - Viewing Customer Ratings
    • TruRating Digital - Viewing Customer Comments

    TruRating Profile Pages

    Everything you need to know about TruRating Profile Pages

    • What is a TruRating profile page?
    • What are the benefits of TruRating profile pages?
    • How much does a TruRating profile page cost?
    • What would my TruRating profile page look like?
    • How do I set up TruRating profile pages?

    Customer Testimonials

    Customer testimonials

    • Bendon Lingerie: a TruRating story
    • Blacks Outdoor Retail : A TruRating Story
    • RPG - Nike Master Retail Franchisee AU & NZ: a TruRating Story
    • City Beach: a TruRating Story
    • More Case Studies

    Creating TruRating Awareness & Training Materials

    Training your customer facing staff

    • Demonstrating to your staff how TruRating benefits them as well as your customers
    • How should I introduce TruRating to my customers?

    Troubleshooting

    Issues accessing dashboard

    • I can't see my TruRating scores (new user)
    • I can't remember my login details for my TruRating dashboard

    Payment & Account issues

    • How do I cancel my TruRating service?

    Your TruHub Dashboard

    Introducing TruHub

    • What can you do on TruHub?
    • How do I access TruHub?
    • What devices can I use TruHub on?

    Filtering

    • How can I filter my view?
    • How can I save my filters?

    Key features

    • What are TruMetrics?
    • What are custom questions?
    • How do I view my qualitative feedback?

    Score calculation

    • How is my TruRating score calculated?
    • What is my TruPromoter score?

    Frequently asked

    • How often is the data refreshed?
    • How can I export my data?

    Configuring, saving and sharing dashboards

    • Configuring Touchpoints
    • Configuring Sections for a given Touchpoint
    • Configure Visualizations for a given Section
    • Saving a configured dashboard
    • Sharing a dashboard with a user group
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    User management

    • User roles and permissions
    • Inviting Users to TruHub
    • Setting up a User Group

    About TruRating

    Who we are and what we do

    • What is TruRating?
    • Who are TruRating?
    • How can I get TruRating for my business?
    • TruRating Charity - every time you rate, we donate

    What we can do for you

    • Why do I need TruRating? What's in it for me?
    • What kind of businesses do you work with?
    • Will I need to replace my card payment devices?

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