About TruRating

Who we are and what we do

• What is TruRating?
• Who are TruRating?
• How can I get TruRating for my business?
• TruRating Charity - every time you rate, we donate

What we can do for you

• Why do I need TruRating? What's in it for me?
• What kind of businesses do you work with?
• Will I need to replace my card payment devices?

Your Dashboard

Introducing You to Your Dashboard

• How do I access my TruRating scores?
• Will my ratings show on my dashboard instantly?
• A first look at your TruRating Dashboard
• Taking a tour of Dashboard
• Can I view my Dashboard on my phone?

Key Dashboard features

• Using the date filters
• Choosing which Stores/ Outlets on Your Dashboard View
• Selecting Your Own Group of Outlets for Dashboard View
• Printing the Dashboard to PDF
• Using the Custom Date Filter on Mobile

Your Dashboard charts

• Trends charts for Core Metric Questions
• Trends charts for Custom Questions
• Store Comparison page
• Comparing results for various types of stores within your business
• Heatmap chart

Your Weekly Ratings Reports

• What information do I receive in my weekly ratings report?
• How much does the weekly ratings report cost?
• I didn't receive my weekly ratings report this week

TruNPS

• What is a TruNPS score?
• How is TruNPS calculated?
• Viewing your TruNPS score

Dashboard Tutorials

Dashboard Video Tutorials

• Taking a tour of your dashboard
• Introducing your TruRating Dashboard
• How to use TruRating to make improvements in your business
• How does improving my score impact revenue?

Your TruRating Questions in your business

Setting up your TruRating Questions

• What questions will my customers be asked?
• Will every customer get asked a TruRating question?
• If I have multiple stores or venues, can I have different questions?

TruRating Custom Questions

• Can I create my own questions?

TruRating Digital

Everything you need to know about TruRating Digital

• What is TruRating Digital?
• TruRating Digital - How do I add this to my website?

Viewing TruRating Digital Ratings on Your Dashboard

• TruRating Digital - Viewing Customer Ratings
• TruRating Digital - Viewing Customer Comments

TruRating Profile Pages

Everything you need to know about TruRating Profile Pages

• What is a TruRating profile page?
• What are the benefits of TruRating profile pages?
• How much does a TruRating profile page cost?
• What would my TruRating profile page look like?
• How do I set up TruRating profile pages?

Customer Testimonials

Customer testimonials

• Bendon Lingerie: a TruRating story
• Blacks Outdoor Retail : A TruRating Story
• RPG - Nike Master Retail Franchisee AU & NZ: a TruRating Story
• City Beach: a TruRating Story
• More Case Studies

Creating TruRating Awareness & Training Materials

Materials which can be printed for your store

• Printed material to explain TruRating to your customers
• TruCharity Point of Sale material for Australia & New Zealand
• Print material to guide multilingual customers to respond

Training your customer facing staff

• Demonstrating to your staff how TruRating benefits them as well as your customers
• How should I introduce TruRating to my customers?

Troubleshooting

Issues accessing dashboard

• I can't see my TruRating scores (new user)
• I can't remember my login details for my TruRating dashboard

Payment & Account issues

• How do I cancel my TruRating service?