About TruRating

Who we are and what we do

• What is TruRating?
• How can I get TruRating for my business?
• TruRating Charity - every time you rate, we donate
• Who are TruRating?

What we can do for you ...

• Why do I need TruRating? What's in it for me?
• What kind of businesses do you work with?
• Will I need to replace my card payment devices?

Your Dashboard 2.0

Introducing you to Dashboard 2.0

• How do I access my TruRating scores?
• Will my ratings show on my dashboard instantly?
• A first look at your TruRating Dashboard 2.0
• Taking a tour of Dashboard 2.0
• Can I view Dashboard 2.0 on my phone?

Key Dashboard features

• Using the time and date filters
• Outlet filters
• Setting up Outlet Groups

Your Dashboard 2.0 charts

• Trends charts for Core Questions
• Trends charts for Custom Questions
• Heatmap chart
• Store Comparison page

Your weekly ratings reports

• What information do I receive in my weekly ratings report?
• How much does the weekly TruSummary report cost?
• I didn't receive my weekly TruSummary report this week

TruNPS

• What is a TruNPS score?
• How is TruNPS calculated
• Viewing your TruNPS score

Dashboard Training Videos

Dashboard 2.0 Video Tutorials

• Introducing your TruRating Dashboard (2.0)
• How to use TruRating to make improvements in your business
• How does improving my score, impact revenue?

Your TruRating Questions in your business

Setting up your TruRating questions

• What questions will my customers be asked?
• If I have multiple stores or venues, can I have different questions?

TruRating custom questions

• Can I create my own questions?

TruRating Online

Everything you need to know about TruRating online

• What is TruRating Digital?
• How do I get TruRating Digital for my business?
• TruRating Online - viewing customer comments
• TruRating Online comments sentiment analysis - coming soon

Promoting your TruRating scores online

Everything you need to know about TruRating Profile Pages

• What is a TruRating profile page?
• What are the benefits of TruRating profile pages?
• What would my TruRating profile page look like?
• How do I set up TruRating profile pages?
• How much does a TruRating profile page cost?

Everything you need to know about the TruPulse widget

• What is TruPulse?
• How much does TruPulse cost?

Customer Testimonials

Customer testimonials

• Bendon Lingerie: a TruRating story
• Blacks Outdoor Retail : A TruRating Story
• RPG - Nike Master Retail Franchisee AU & NZ: a TruRating Story
• City Beach: a TruRating Story
• Case Studies

Creating TruRating Awareness & Training Materials

Materials which can be printed for your store

• Printed material to explain TruRating to your customers
• TruCharity Point of Sale material for Australia & New Zealand
• Print material to guide multilingual customers to respond

Training your customer facing staff

• How should I introduce TruRating to my customers?
• Demonstrating to your staff how TruRating benefits them as well as your customers

Troubleshooting

Issues accessing dashboard

• I can't login to my TruRating dashboard - seeing a 500 error message
• I can't see my TruRating scores (new user)
• I can't remember my login details for my TruRating dashboard

Payment & Account issues

• How do I cancel my TruRating service?