About TruRating

Who we are and what we do

• What is TruRating?
• How much does TruRating cost?
• How can I get TruRating for my business?
• TruRating Charity - every time you rate, we donate
• Who are TruRating?

What we can do for you ...

• Why do I need TruRating? What's in it for me?
• What kind of businesses do you work with?
• Will I need to replace my card payment devices?

Understanding your ratings dashboard

How your ratings are collected

• How are ratings calculated?
• What information is collected by TruRating?
• Does TruRating take any customer details?
• Where can I find the ratings for businesses who use TruRating?
• Can I combine my TruRating data with other market research data?

First view of your rating scores

• Where do I find my TruRating scores?
• Will my ratings show on my dashboard instantly?
• How to choose different dates to view
• Your overview dashboard - digging deeper
• How do I view the different currencies within the ratings for my business?

Quick guides on all of your Overview dashboard charts

• The Performance Over Time chart
• TruSegment Over Time
• TruMetric Time Comparisons
• Key Stats
• Day & Time Heatmap

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Even more you can do with your dashboard

• Viewing a Question Deepdive report
• Setting your TruTargets
• Exporting your dashboard data
• What is an event and how do I create one?
• The Outlet Comparison Report

Your TruRating Questions in your business

Setting up your TruRating questions

• What questions will my customers be asked?
• How do I access my Question Settings?
• Adjusting the frequency that your questions are asked
• If I have multiple outlets or branches, can I have different questions?

TruRating custom questions

• Can I add my own questions?

Getting Activated with TruRating

Getting Activated with TruRating

• How can my business get set up with TruRating ?

Getting started with TruRating via Poynt devices

• How do I download TruRating from the Poynt marketplace?
• How do I register and activate the TruRating app?
• How does a customer rate in my Poynt terminal?
• How can I activate my other stores with TruRating on my Poynt devices?

TruRating Online

Everything you need to know about TruRating online

• What does TruRating online look like?

Profile Pages

Everything you need to know about TruRating Profile Pages

• How to set up your TruRating Profile Page

Troubleshooting

Issues accessing dashboard

• I can't see my TruRating scores (new user)
• I can't remember my login details for my TruRating dashboard

Payment & Account issues

• How do I change the payment card details on my account?
• How do I cancel my TruRating service?

Rating upload issues

• UK - Global Payments - I sometimes see an UPLOAD FAIL message when I perform the end of day process

Videos

Dashboard training videos

• An introduction to your TruRating dashboard
• Understanding the Overview Report
• The Heatmap
• Outlet Comparison Report
• Question Deepdive Report

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Customer testimonials

• City Beach: a TruRating Story
• RPG - Nike Master Retail Franchisee AU & NZ: a TruRating Story
• Ping Pong Restaurant: A TruRating story

Training your customer facing staff

• How should I introduce TruRating to my customers?

Creating TruRating Awareness & Training Materials

Materials which can be printed for your store

• Printed material to explain TruRating to your customers