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FAQs
TruRating in the UK
Tell me more ...
5
What is TruRating?
How much does TruRating cost in the UK ?
How do I get TruRating for my business?
Can I use TruRating for online payments via my website?
What are TruMetrics?
Getting activated with TruRating in Ireland
1
Getting started with TruRating in Ireland
Global Payments Merchant Tips
1
I sometimes see an UPLOAD FAIL message when I perform the end of day process
Understanding your ratings dashboard
Quick guides on all of your Overview dashboard charts
12
The Performance Over Time chart
TruMetric Time Comparisons chart
Key Stats
Spend by TruSegment chart
Average Transaction Value by TruSegment
See all 12 articles
First view of your rating scores
6
Will my ratings show on my dashboard instantly?
Where do I find my TruRating scores?
How do I view the different currencies within the ratings for my business?
Viewing different dates or groups
How to select different views of your dashboard charts
See all 6 articles
Even more you can do with your dashboard
5
Exporting your data to Excel
How do I compare my ratings with other businesses?
What is an event and how do I create one?
Setting your TruTargets
Viewing a Question Deepdive report
Your TruRating questions
Standard questions that are asked
4
What questions will my customers be asked?
How do I access my Question Settings?
Adjusting the frequency that your questions are asked
If I have multiple outlets or branches, can I have different questions?
TruRating custom questions
1
Can I add my own questions?
Setting up your business details and creating dashboard access
Outlet setup and dashboard access
4
Setting up your Business details
Creating Outlets for your business
Creating users - Giving your colleagues access to your ratings dashboard
Sorting outlets into regional groups or categories
Public Profiles
1
What is a profile page and what does it do?
More about TruRating
What we can do for you ...
3
Why do I need TruRating? What's in it for me?
Will I need to replace my card payment devices?
What kind of businesses do you work with?
More on how your ratings are collected
5
How are ratings calculated?
What information is collected by TruRating?
Does TruRating take any customer details?
Where can I find the ratings for different businesses?
Can I combine my TruRating data with other market research data?
Troubleshooting
Issues accessing dashboard
2
I can't see my TruRating scores (new user)
I can't remember my login details for TruRating
Rating upload issues
0
Payment & Account issues
2
How do I change the payment card details on my account?
How do I cancel my TruRating service?