Back to website
Enter your search term here...
Who we are and what we do
What is TruRating?
How much does TruRating cost?
How can I get TruRating for my business?
TruRating Charity - every time you rate, we donate
Who are TruRating?
What we can do for you ...
Why do I need TruRating? What's in it for me?
What kind of businesses do you work with?
Will I need to replace my card payment devices?
Understanding your ratings dashboard
First view of your rating scores
Where do I find my TruRating scores?
Will my ratings show on my dashboard instantly?
How to choose different dates to view
Your overview dashboard - digging deeper
How do I view the different currencies within the ratings for my business?
View all (6)
Quick guides on all of your Overview dashboard charts
The Performance Over Time chart
TruSegment Over Time
TruMetric Time Comparisons
Day & Time Heatmap
View all (11)
Even more you can do with your dashboard
Viewing a Question Deepdive report
Setting your TruTargets
Exporting your dashboard data
What is an event and how do I create one?
The Outlet Comparison Report
Your weekly ratings reports
What information do I receive in my weekly ratings report?
How much do weekly ratings summary reports cost?
I didn't receive my weekly summary report this week
Your TruRating Questions in your business
Setting up your TruRating questions
What questions will my customers be asked?
How do I access my Question Settings?
If I have multiple outlets or branches, can I have different questions?
TruRating custom questions
Can I add my own questions?
Getting Activated with TruRating
Getting Activated with TruRating
How can my business get set up with TruRating ?
Getting started with TruRating via Poynt devices
How do I download TruRating from the Poynt marketplace?
How do I register and activate the TruRating app?
How does a customer rate in my Poynt terminal?
How can I activate my other stores with TruRating on my Poynt devices?
Promoting your TruRating scores online
Everything you need to know about TruRating Profile Pages
What is a TruRating profile page?
What would my TruRating profile page look like?
How to set up your TruRating Profile Page
How much does a TruRating profile page cost?
Everything you need to know about the TruPulse widget
What is TruPulse?
How much does TruPulse cost?
Dashboard training videos
An introduction to your TruRating dashboard
Understanding the Overview Report
Outlet Comparison Report
Question Deepdive Report
View all (7)
Blacks Outdoor Retail : A TruRating Story
RPG - Nike Master Retail Franchisee AU & NZ: a TruRating Story
City Beach: a TruRating Story
Ping Pong Restaurant: A TruRating story
Training your customer facing staff
How should I introduce TruRating to my customers?
Issues accessing dashboard
I can't see my TruRating scores (new user)
I can't remember my login details for my TruRating dashboard
Payment & Account issues
How do I change the payment card details on my account?
How do I cancel my TruRating service?
Rating upload issues
UK - Global Payments - I sometimes see an UPLOAD FAIL message when I perform the end of day process
Everything you need to know about TruRating online
What does TruRating online look like?
How do I get TruRating Online for my business?
How much does TruRating Online cost?
Creating TruRating Awareness & Training Materials
Materials which can be printed for your store
Printed material to explain TruRating to your customers
Training your staff
Explaining TruRating to your customers
Training your staff on how to view your TruRating dashboard